Customer Reviews:
Showing reviews 1-5 of 36
 DO NOT BUY September 6, 2010
Joseph
Don't buy!!!!
I recently bought two cameras from WiLife, which is the same company as Logitech. I only received a partial order. When I called customer service to find out what happened to my order, he stated that one of the cameras was on back order and it will not be available for several weeks. I asked him why didn't the website motioned that when I was purchasing the items on-line? He refused to answer my question. Logitech actually charged my credit card for items they did not have in stock. The customer service rep was very discourteous, unfriendly and did not even apologized for the inconvenience. He immediately offered to refund my credit card for the charges and gave me an RMA number to return the rest of the order. I would have kept the merchandize if he would have shown some interest in keeping my business. I guess they don't need the business.I bought the AT&T Home Monitoring System and it is much better and cheaper.
Logitech wilife outdoor camera fix - Caps C26, C27, C31 and C32 August 22, 2010
steven a markham
The Logitech outdoor cameras have a known defect (caps melting).
[...]
They fail in about a year. This is due to the following four 1000uF capacitors: C26, C27, C31 and C32. The caps that were in the original release were 10 volt caps. The next release they were 16 volt. I had 7 dead cameras. I replaced them with a 25 volt high quality cap and they have worked ever since. The caps don't fit perfectly (the original are 8mm diameter versus the 12.5mm that I put in) so you'll need to insulate the leads and let them float above the circuit board. Here is the Digi-key part number for the cap I used: UHE1E102MHD6.
Here is the link for the cap [...]
They are 81 cents each.
The caps are from Nichicon and are Aluminum Electrolytic. They are rated for 10,000 hours at 105 degrees C. They are through hole, radial can, 12.5mm diameter.
I used a high reliability type HE. Here is a link. You could also use TT, PA, HV, your choice.
[...]
 new system comming August 11, 2010
BC
i liked this system, however, ligitech has a new security camera system platform on its way. logitech alert. i would wait to get that one before i bought this discontinued system. i know im going to switch when its released.
 Lost 2 in one month July 11, 2010
Milesteg
We bought this system a couple of years ago so we could keep an eye on the dog kennel while we were at work. The mounting system is a little weak for an outside system. There really isn't a good way to lock it in and the wind in our area would slowly move them out of shot. Fortunatly it uses a standard thread so you can make your own. What really irritated me was that I lost both outside camera's within a month of each other. Granted I got around 2 years out of mine but for the price you pay I expected they would last better than that. Customer support was great when ever I talked to them, and the free webstreaming was nice. It did take a while to get this running on vista 64 bit but I didn't have any problems on windows 7 64bit. All in all I was happy with the software and support but the hardware was definetly made with a survival time limit. This is one of those products where if you buy it don't expect it to last too long.
Good Features but Poor Quality June 27, 2010
James Lindbloom (Boise, ID)
1 out of 1 found this review helpful
One reviewer suggested that those who have "trouble" with this product might be technically challenged, which is a false assumption since he doesn't know these individuals personally. Those reviewers probably just expected the product to work as advertised, which it doesn't. Just for the record, I build computers, service networks, and work with various types of electrical equipment from blood analyzers to HDTV hardware, and the outdoor model of this product has one major failing .... reliability! Couple that with confusing warranty requirements and poor support I consider buying this outdoor camera a poor investment because it will eventually fail. Don't get me wrong .... when it works it has great features, but eventually the camera will likely die. I installed 4 of these at home and 2 at church in the last 3 years. 2 have since been replaced under warranty and another was replaced by an additional purchase. Currently only 2 of these cameras work at all. Although the features are terrific, they are useless when the camera dies. I suspect the outdoor cameras would function correctly if installed inside when the temperature is more consistent ... but outdoors they fail. There are a couple of other annoying distractions as well. If you install on the wrong side of your Service Panel the camera will fail .... as well as failing if installed too far from the camera's USB Receiver. If you install too close to a photo cell from a night light the camera will also fail. The thumbscrew mounting post assembly is poorly designed and is marginal at best in locking the camera to it's desired position. A bird flying into or landing on the camera will change it's aiming point. And birds will ... and do. So if you buy this camera be aware of it's shortcomings ...
Showing reviews 1-5 of 36
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